Customer Service Officer (Call Centre) | Contract

Sorry, but this job is no longer available.

Job Scope:

First level helpdesk to respond to calls
Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Primary responsibilities are focused on customer contact
Perform outbound calls to users who leave callback
Handle emails as assigned by team leader
Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

Possess at least a GCE O level education or equivalent
With minimum 1 year experience in the contact centre or customer service-related industry
With good customer service skills
Able to work shift and weekends when necessary

Location